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Frequently Asked Questions

What do the different Starter Kit color options mean? 
Our color choices only reflect a change in engine cap color.

Is lumasol an aerosol product?
No, lumasol is a fine mist that is produced by pump actuation. 

Is lumasol a physical or chemical sunscreen? What’s the difference? 
lumasol is a chemical sunscreen. Chemical sunscreens work like a sponge, absorbing the sun’s harmful rays, then converting the rays into heat and releasing them from the body. These formulations tend to be easier to apply, without leaving a white residue.  

Physical sunscreens work like a shield, sitting on the surface of your skin and deflecting the sun’s rays. It might not be the best choice for oily or acne-prone skins. Physical sunscreen tends to be more heavy and thick on the skin and difficult to fully blend in. 

I just placed my lumasol order, when will it arrive?
The average time it takes for items to be shipped from our warehouse to the destination is 3-6 business days. Please refer to our “Shipping Policy” for more information.

Do you ship internationally?
No. Please refer to our “Shipping Policy” for more information.

How long do I have to return my lumasol purchase?
Our return policy lasts 14 days. If 14 days have gone by since your purchase from mylumasol.com, we will not be able to offer you a refund or exchange at this time. Please refer to our “Return Policy” for more information.

Does lumasol pay for return shipping?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if lumasol incurs the cost of return shipping. The only exception is if the product is damaged during shipping, the product is missing parts or the product is defective. Please refer to our “Return Policy” for more information.

How does the subscription feature work? 
When you subscribe you can cancel or pause your subscription at any time. As we better understand our community, we will begin to add frequency options for how often you receive your lumasol.

What types of payment do you accept?
We accept payment from MasterCard, Visa, Discover, and American Express. We do not accept returns, exchanges or refunds for opened and used items, except for new and unopened products (refer to “Return Policy” for more information).

Do you offer eGift Cards?
Not at this moment. We will be offering them in the near future!

Does the lumasol formula expire?
Yes. Each vial will have the expiration date printed on the bottom. Our formula expires 2 years after the manufacturing date of the formula. However, please be sure to check the bottom of the vial you are using, as each vial may have a different expiration date.

Is lumasol safe to use on kids?
We understand that everyone has different sensitivities, which is why we always suggest doing a small patch test prior to use. For children especially, we advise following guidance from your child’s pediatrician.

Are these products tested on animals?
No. We are proud to say that lumasol is cruelty-free! 

Do I need to be wearing makeup for lumasol to be effective?
No, lumasol is effective with or without makeup!

Is lumasol reef safe?
Our formula adheres to the current reef-friendly guidelines, and consists of FDA approved active ingredients. Oxybenzone has been identified by many sources as the leading cause of harming our environment, and we are proud to say our formula does not include it.

Our products consist of two primary components; the vial and the engine. We know you take your lumasol everywhere you go, so we want to help you make sure it stays looking as good as new! It can get dirty, sandy, wet, and whatever else you can manage. So, to make it slide smooth and shine bright again, follow these four easy steps outlined in our lumasol cleaning instructions.

We stand by our product, our customers, and want everyone to enjoy lumasol with happiness. However, every skin type is different. We recommend those with sensitive skin perform a patch test first with a small amount of lumasol to ensure there is no negative reaction. If sensitivity occurs, discontinue use immediately.

If you are not satisfied with our formula's interaction with your skin, we are committed to offering a full refund within 30 days, no strings attached.

Stay en-lightened