Shipping Policy

• Processing time: Order verification, pull product, product quality check and packaging. All orders are sent to our warehouse for dispatch immediately after the order is placed. Our warehouse and shipping carrier will process the orders, which takes 1-2 days.
• Shipping time: After processing and departing the warehouse, packages usually take between 3-7 business days to arrive at their destination domestically.
• Tracking is provided on all orders. lumasol is not liable for lost orders if the tracking number shows that the order was delivered.
• Customers must enter a complete address at checkout. lumsol is not liable for inaccurate or incomplete shipping addresses entered by customers.
• lumasol is not liable for shipping delays made by the shipping carrier.
• Issues with orders must be reported within 48 hours of delivery.

• Last day for shipping domestically, to arrive by Christmas Day, during the Christmas holiday is on December 14th.

Packages undeliverable by shipping carrier will be cancelled and returned back to the lumasol shipping center. Once the package is received and processed at our shipping center, customers will be refunded in the same original method of payment used to purchase the product.

We accept payments from MasterCard, Visa, Discover, and American Express. We do not accept returns, exchanges or refunds for opened and used items, except for new and unopened products (refer to “Return Policy” for more information).